Review Rinnai RU98EN 9.8 GPM Outdoor Ultra-NOx Condensing Tankless Natural Gas Water Heater

Rinnai RU98EN 9.8 GPM Outdoor Ultra-NOx Condensing Tankless Natural Gas Water Heater

Rinnai's condensing tankless water heaters deliver more efficiency than ever before. Available in four models, suitable for mid- to large-sized home.

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Rinnai RU98EN 9.8 GPM Outdoor Ultra-NOx Condensing Tankless Natural Gas Water Heater Features

• Ultra-Efficient
• Max BTU's 199,000
• Max Energy Factor 0.93
• Outdoor Installations
• Meets California and Texas NOx Emissions Standards

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Rinnai RU98EN 9.8 GPM Outdoor Ultra-NOx Condensing Tankless Natural Gas Water Heater

Customers say's :
Works well
It was installed during our kitchen remodel about two months ago.
It works well. No one in my family has ever complained about not having hot water!!!
Also, I just tested it by turning on two showers, three bathroom faucets, and one kitchen faucet. Water remained plenty hot.
If you plan to buy a tankless water heater, consider hiring a plumber who specializes in installation of these things. It's not as simple as the tank one. It requires a correct choice of gas pipe diameter vs. length of the run and proper venting (if condensing type). Our regular plumber first installed an undersized pipe and then did not know that you need to open the vent, which makes the unit quit in a few minutes. I had to help him figure it out. And if we didn't catch the undersized gas pipe (by accident) I would've been writing this review complaining about the unit not operating as advertized: it can't if it doesn't get enough gas flow. Again, the unit is great, but in retrospect I...

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Terrible customer service

Contractor installed 4 weeks ago and doesn't work right. Rinnai response is to have installer work with their Tech over the phone at contractors expense!. They will sell to any contractor/plumber but do not have this installed except by an authorized Rinnai representative. Do not believe advertised unit capacity (shower heads). You need to calculate water and gas flows to make sure it will provide sufficient hot water (and it won't for my needs despite the advertising saying it will). Rinnai 800 customer service is terrible (representative laughed at me. I have no hot water and she is laughing at me on the phone).
Never would have purchased a Rinnai if I knew what I know now.

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WORTH EVERY PENNY!!!

i joined amazon prime and had it shipped next day air for $3.99. it arrived in perfect condition. had my plumber install it and I can honestly say that a tankless water heater is the best thing ever for your home. no more worring about running out of hot water.

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